Refund policy

At Fizza Electronics Ltd., we want you to be fully satisfied with your purchase. If you are not completely satisfied with your order, we offer a clear and simple refund policy.

Returns

• You can return most new, unopened items within 30 days of delivery for a full refund.
• To be eligible for a return, the item must be in unused condition, in the original packaging, and with all original labels.
• Please contact our customer service team at info@smokingsupplier.co.uk to initiate the return process. Provide your order number and the reason for your return.
• Please make all returns to: Fizza Electronics Limited, 159 Cheetham Hill Road, Manchester M8 8LG. 
  

Refunds

• After we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will issue a refund to your original payment method. Please allow several business days for the refund to appear on your account, as processing times vary based on your payment provider.

Exchanges

• If you receive a faulty or damaged item, please contact our customer service team immediately at info@smokingsupplier.co.uk. We will guide you through the process for an exchange, or in some cases, we may offer a full refund.

Non-returnable Items

• Clearance items, special orders, and opened electronics are non-returnable.
• Digital products and downloadable software are also non-returnable.

Shipping Costs

• Shipping costs for returns are non-refundable, and you are responsible for the cost of return shipping unless the item is defective or damaged.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over £50 to ensure that your returned item reaches us safely.