At Smoking Supplier, we are committed to providing fast, reliable and secure delivery to our wholesale customers across the UK and internationally. Every order is carefully packed to ensure your products arrive safely and in excellent condition. All shipments are packaged discreetly and professionally.

Dispatch & Delivery Times

• Same-Day Dispatch: Orders placed before 1:00 PM (Monday-Friday) are normally dispatched the same working day, subject to stock availability, payment confirmation and security checks.
• Orders After 1:00 PM: Orders placed after our cut-off time will normally be dispatched on the next working day.
• Weekends & Bank Holidays: Orders placed during weekends or bank holidays will be processed on the next working day.

Delivery times may vary depending on your location, courier services and order size.

UK Shipping Costs

• Standard Mainland England Delivery: £9.99 per order.
• Free Delivery: Available on qualifying orders over £250. Simply select the "free delivery" option at checkout.
• No Additional Weight Charges: We do not apply additional weight-based shipping charges to standard parcel orders.
• Pallet Deliveries: Please contact our sales team for competitive pallet delivery quotations.

International Shipping

We supply wholesale customers throughout the UK and internationally.

International delivery charges vary depending on the destination, shipment dimensions and delivery requirements.

For international shipping quotations, please contact our sales team.

International shipments may be subject to customs clearance, import duties and local taxes.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

You can also view your order history and previous purchases by logging into the "My Account" section of our website.

Please note that your order confirmation is not necessarily your final VAT invoice.

Account Information

You can manage your business information, delivery addresses and order history through the "My Account" section of our website.

VAT & International Orders

UK VAT will be applied where required under applicable tax regulations.

Qualifying international exports may be zero-rated for UK VAT purposes, subject to HMRC requirements and satisfactory evidence of export.

Customers must provide accurate business and customs information, including VAT or EORI numbers where required.

Any applicable import duties, customs clearance fees or local taxes are generally the responsibility of the recipient unless otherwise agreed.

Need Assistance?

Our customer service team is happy to assist with shipping enquiries, pallet deliveries, international orders and wholesale purchasing.

Please contact Smoking Supplier through our website for further assistance.

Smoking Supplier – Your Trusted UK Wholesale Partner.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from smokingsupplier.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
• “Log files” track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, bank information), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• Provide you with information or advertising related to our products or services, based on your preferences.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

We may also share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests, or otherwise protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt-out of targeted advertising using the links below:

• Facebook
• Google
• Bing

Additionally, you can opt-out of some services by visiting the Digital Advertising Alliance’s opt-out portal at: optout.aboutads.info.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or to pursue our legitimate business interests listed above. Please note that your information may be transferred outside Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at office@smokingsupplier.com or by mail using the details provided below:

Smoking Supplier
[Re: Privacy Compliance Officer]
Smoking Supplier, [159 Cheetham Hill Road, Cheetham Hill, Manchester, M8 8LG, United Kingdom].

Terms of Service

OVERVIEW

This website is operated by [SmokingSupplier Ltd]. Throughout the site, the terms “we,” “us,” and “our” refer to SmokingSupplier Ltd. SmokingSupplier Ltd offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree with all the terms and conditions of this agreement, you may not access the website or use any services. Acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or that you are the age of majority in your jurisdiction and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). Any breach or violation of these Terms will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon solely for decision-making. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice. We are not liable for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only per our Return Policy.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us and may limit or cancel quantities purchased per person or household. You agree to provide current, complete, and accurate account information for all purchases.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control. Any use of optional tools offered through the site is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include third-party materials. We are not responsible for examining or evaluating the content or accuracy and will not have any liability for third-party materials or websites.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

By submitting comments, ideas, or other materials, you agree that we may, without restriction, use them in any medium. We are not obligated to maintain any comments in confidence or compensate for any comments.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site that contains typographical errors or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose or to violate any laws, harass, defame, or infringe on others' rights. We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free use of our service. The service and all products are provided "as is" and "as available" without any warranties of any kind.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold SmokingSupplier Ltd harmless from any claim or demand, including reasonable attorney’s fees, arising from your breach of these Terms.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is deemed unlawful or unenforceable, such provision shall still be enforceable to the fullest extent, and the unenforceable portion shall be severed from these Terms.

SECTION 16 - TERMINATION

These Terms are effective until terminated by either you or us. We may terminate these Terms at any time if you fail to comply with any provision.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service constitute the entire agreement between you and us regarding the use of the Service, superseding prior agreements.

SECTION 18 - GOVERNING LAW

These Terms of Service and any agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the [Country].

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check periodically for changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [contact@smokingsupplier.com].